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Privacy Policy

Last updated: September 15, 2026

This Privacy Policy explains how PHOEBEMYSTERY LLC, doing business as Metallova, collects, uses and shares information when you visit metallova.com, contact us or place an order.

Information We Collect

  • Contact and account information, such as name, email address, phone number and login details.
  • Order and delivery information, such as billing and shipping address, purchased products, personalization instructions and order history.
  • Payment-related information processed by payment providers such as Stripe and PayPal. Metallova does not receive or store your complete payment-card number.
  • Technical and usage information, such as IP address, browser/device information, cookies, pages viewed and actions taken on the site.
  • Communications, photos and other information you send to customer support.

How We Use Information

  • Process, fulfill, deliver and support orders.
  • Provide personalization and respond to customer requests.
  • Prevent fraud, secure the website and enforce our terms.
  • Maintain business, tax and accounting records.
  • Improve the website, products and customer experience.
  • Send marketing messages only where permitted and provide a way to opt out.

How We Share Information

We share information only as reasonably necessary with service providers that help operate the store, including hosting, WooCommerce, payment processors, shipping carriers, email providers, fraud-prevention providers and professional advisers. We may also disclose information to comply with law, protect rights and safety, or complete a business transaction.

Cookies

The site uses cookies and similar technologies for essential store functions such as cart, checkout, account login, security and preferences. Additional analytics or marketing cookies may be described through a consent tool if those services are enabled.

International Processing

If you visit or order from outside the United States, your information may be processed in the United States and other countries where service providers operate. Those locations may have different data-protection laws.

Retention

We retain information for as long as needed to fulfill the purposes described here, comply with legal and accounting obligations, resolve disputes and enforce agreements. Retention periods vary by record type.

Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion or a copy of certain personal information, or to object to or restrict some processing. You may unsubscribe from marketing emails using the link in the message. To make a privacy request, contact us using the details below. We may need to verify your identity.

Children

Metallova is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this policy to reflect changes to our practices, services or legal obligations. The updated date will appear at the top of this page.

Contact

PHOEBEMYSTERY LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701-2444, USA
phoebemysteryvn@gmail.com
+1 (816) 282-2277